Delivery Information
Our delivery partner is Royal Mail within the UK and specialist couriers for international deliveries. We cannot deliver to a PO Box address and we also reserve the right not to deliver orders if we believe the address is not secure, for example a communal postal address.
The cost of delivery will be added to your Order Total before your payment card details are taken. Postal costs are fixed at £2.50 per order regardless of weight and destination. Charles Evans Art ship to all countries and the shipping destination needs to be correctly entered at the checkout.
Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. As we have no control over these charges, unfortunately we cannot predict what they will be and would advise you check with your local customs. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Out of stock (back order items)
With a few items we may experience longer delivery times if stock deliveries are delayed into our warehouse. In these cases we will contact you with the expected date of delivery. We can put items aside for you and you will only be charged on delivery of your item. If you would like to purchase an item on back-order please purchase as normal and payment will be taken on order.
Returns & Exchanges
Please contact us either by telephone 01670 760 030 or e-mail sales@charlesevansart.com if you wish to return or exchange a damaged or faulty product. We cannot accept any returns or refunds outside our cancellation policy unless the product is faulty, has been damaged in transit or there is a shortfall in the specified quantity ordered. Please notify us of the fault/damage/shortfall within 7 working days, from the day after you receive your order, so we can take prompt action to rectify the situation. All purchases made through our website or from our showroom must be returned to our Head Office address:
Charles Evans Art
22- 24 The Village
Acklington
Morpeth
Northumberland
NE65 9BW
We are unable to refund any postage or return postage costs. Please obtain a proof of posting certificate and insurance if appropriate from your Post Office or delivery agent when returning products as we cannot be held responsible for parcels lost in transit.
Your right to cancel
You have the right to cancel the Order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch We will refund in full the amount forwarded by you within 21 days of the order being cancelled. Credit card charges will be refunded on the same credit card only. Our acceptance of an order does not take place until dispatch of the order, at which point a purchase contract will be made.
You may also cancel Your Order at any time up to the end of the seventh (7th) working day starting from the date immediately after you receive the ordered goods provided those goods are unused and in no worse condition that when they were received by you. To cancel your order you must notify us in writing before the end of the period set out above. All cancellations should be undertaken in accordance with and subject to Our Returns and Exchanges Procedure.
Once You have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and, in the event that the Goods have been dispatched, within 21 days of your cancellation notice PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you and with their original packaging. If applicable, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.